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Has anything changed with my Optimum Mobile service? Package and equipment will go by new names:Īre there any changes to my home phone service?Īll features have remained the same, but you will now go to /phone to check voicemail and manage your calling features.

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Your TV package and included channels will remain the same. Instead of Suddenlink 100, it will now be listed as 100 Mbps Internet. Your Internet service will display differently on your bill. Will no longer be any data overage charges. While your speed will remain the same, as of August 1, there

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Yes, you are able to view and download up to 12 months of your older statements at /mybill when signed in with your Optimum ID and password.Īre there any changes to my Internet service? Instead, you can download the Optimum Support app at /supportapp.Īm I still able to access my old statements after August 1? Please note that your new experience may take a few days to update.Ĭan I still use the Suddenlink Support app to manage my account on the go?Īs of August 1, the Suddenlink Support App is no longer available.

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Please go to and sign in with your Optimum ID and password to manage your account. No, as of August 1, this website has been retired. Need an Optimum ID, or cannot remember yours? Just visit /idhelp. As of August 1, your old username will no longer work, and a new one will be assigned and emailed to you.

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If, for some reason, we could not transition your username to Optimum, when you try to sign into, you'll be asked to update your username and password. No, your account number has remained the same.įor most customers, you can continue to sign in with the same username, now called an Optimum ID, and password as you did with Suddenlink. We're here for you with 24/7 customer support. Who do I contact if I have questions about my service? Starting August 1, for the latest store locations, hours, and Months, and we're also opening even more new stores throughout our serviceįootprint. TheĬurrent Suddenlink stores will be rebranded to Optimum over the coming Having roots in the local communities we serve is a top priority. What is happening to my local Suddenlink store? Services to millions of people and small businesses across the country.Īt Optimum, we're committed to delivering a fast, secure, and reliableĬonnectivity experience that helps our customers connect to their passion Providers in the U.S., delivering Internet, TV, home phone, and mobile

Update your billing notification email address.

Enroll in Auto Pay and Paperless Billing.

View your current bill and your past 12 months of bills.

If you're an Optimum Business customer, click here. As always, we're here for you should you have any questions.

Account Number: Same as what you had with Suddenlinkįor more details about the transition, see below.

If, for some reason, we could not transition your username to Optimum, a new one was assigned and emailed to you on 8/1.

Username: For most customers, you can continue to sign in with the same username, now called an Optimum ID, and password as you did with Suddenlink.

We're building a new 100% Fiber Internet network with 99.9% reliability and have recently been voted #1 in customer satisfaction for Optimum Mobile. We're invested in ensuring you have the best experience with complete connectivity and 24/7 customer support. Wherever your world takes you, you can count on Optimum's award-winning Internet, TV, phone, and Mobile services to give you the speed and reliability you deserve at home and on the go.

We're committed to delivering a fast, secure, and reliable connectivity experience that helps connect you to your passions and pursuits so you can go farther, faster.